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Terms and Conditions

Terms and Conditions — EU Helpers

About This Website

Our website disclaimer confirms that EU Helpers Overseas Careers operates as an independent entity.

Organisation Affiliation

At EU Helpers, we offer guidance and concierge services for immigration and charge a service fee for those services. We maintain a private publishing website that provides general information on immigration processes and permits. Please note that we are not affiliated with any government agency for permits, nor are we a legal firm. Accordingly, we do not provide legal advice or suggestions to our users. The information published on our website is provided for reference purposes only and must not be used as a substitute for professional advice. We do not offer legal advice, opinions, or recommendations on legal rights, remedies, defences, options, or strategies. By purchasing on this site, you agree to be bound by the EU Helpers Terms of Use.

Certifications

EU Helpers Overseas Careers has undergone extensive background checks to confirm that we are a legitimate and compliant business.

Intellectual Property Rights

EU Helpers Overseas Careers holds the copyright for all content, layout, design, data, graphics, trademarks, and logos on the EU Helpers website domain, unless otherwise stated. The content is protected under both Polish national copyright law and international copyright laws and conventions. We prioritise protecting the rights of our employees, customers, and members, as well as our intellectual property. Where necessary, we will take legal action without hesitation.

Limitation of Liability

EU Helpers Overseas Careers is not responsible for any damages resulting from the use of materials on our website or from the use of our products, even if we have been informed of the possibility of such damages. Please note, however, that the laws applicable in your jurisdiction may not permit these limitations, in which case they may not apply to you.

Legal Structure and Law Selection

When you use our website and make purchases through it, you enter into a legally binding agreement with EU Helpers Overseas Careers. In a civil lawsuit, the prevailing party may be entitled to recovery of attorney's fees.

Limitations for Personal Use

EU Helpers Overseas Careers provides information, articles, products, and services for personal, non-commercial use only. You are not permitted to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, content, products, or services obtained from EU Helpers Overseas Careers without our express written permission.

Typing Mistakes

We reserve the right to refuse or cancel any orders placed for a product or service that EU Helpers Overseas Careers has mistakenly listed at an incorrect price. We reserve this right regardless of whether your credit card has been charged or the order has been confirmed. If your credit card has already been charged at the time of cancellation, we will issue a full refund for the error.

EU Helpers Bulletin

The EU Helpers website offers a free blog and bulletin service that users may opt out of at any time. If you wish to have your email address removed from the newsletter, please visit the unsubscribe page. Please be assured that your email address will never be shared with any third party.

URL

Please be aware that this website includes hyperlinks that may direct you to external websites. These links are provided for your convenience only, and their presence does not indicate that EU Helpers endorses or approves of the linked websites or their content. We are not liable for any links to or from the EU Helpers website. Users are also kindly requested not to frame our website on any other website.

Policy for Refunds

  • All evaluations, guidebooks, directories, and job search services are non-refundable. We sincerely apologise for any inconvenience this may cause.
  • Your payment is non-refundable in the event of natural disasters or pandemics.

Other Services

  • If you have not signed the hard copy of the agreement and duly returned to us, no refund will be issued.
  • If you make a purchase and subsequently change your mind, you may cancel your order; however, no refund will be issued.
  • If you decide not to continue using our services, no refund will be issued.

100% Non-Refundable If

  • Failure of the client or any family member listed on the permit application to pass a required medical examination.
  • The applicant is unable to provide a genuine police clearance certificate that is at least 3 months old, or to demonstrate sufficient funds to cover settlement or maintenance requirements.
  • Submission of false or fraudulent documents at any stage of the application process.
  • A prior violation of immigration law by the client or any family members included in the permit application.
  • The consulate or relevant authority requires the late submission of additional paperwork that the client failed to provide on time.

Please refer to the relevant service agreement for refund terms specific to the product or service purchased.

Under our policies, we may decline to issue a refund in circumstances consistent with the service agreement. Where a refund is approved, it will be processed within a maximum of 45 working days from the date on which the completed refund request form and all relevant supporting evidence of rejection are received. By submitting a refund request, you confirm your agreement to our terms and conditions and agree not to initiate any chargeback request. Refunds will be issued by company cheque, made payable to the individual named on the order form, and sent to the address provided at the time of registration. Please refrain from contacting your credit card company or bank to dispute charges made by EU Helpers, as doing so will only delay the refund process.

Our Services and Products

EU Helpers provides a technical evaluation service that assesses your profile in relation to a specific destination country and informs you of the points you have obtained under the applicable immigration scoring system. You will receive your evaluation report within 48 hours of completing your registration, provided that all necessary information has been submitted. Please be aware that the evaluation report fee is non-refundable.

Full Service

EU Helpers Overseas Careers provides immigration guidance and advisory services. As agreed at the point of registration, all services are handled and administered in Europe, primarily in Poland. Please be aware that the full service fee is refundable only under the specific conditions outlined above.

Guide Book

EU Helpers Overseas Careers provides downloadable immigration guides through our website. These guidebooks have been created and published by EU Helpers and are available for download, subject to the payment of the applicable fee. Please be aware that the price of each guidebook is non-refundable. These guidebooks are intended for informational purposes only and must not be regarded as legal advice. It is also important to understand that all EU Helpers guidebooks are protected under applicable international copyright laws, and legal action will be taken against any individual or entity that attempts to copy or sell them without authorisation.

Website Directories

EU Helpers Overseas Careers provides directories of employers, universities, and placement agencies across a range of countries. These directories are available for download from our official website, subject to the payment of the applicable fee. We serve clients across more than5e European countries and operate5e websites to facilitate access. All directories are published and made available for download exclusively through our website.

Copyright Information

EU Helpers publishes directories that are covered and protected by all applicable international copyright laws. Anyone who attempts to reproduce or sell these directories without authorisation will face legal repercussions.

Requisition Forms

EU Helpers Overseas Careers provides customers with various types of requisition and enquiry forms that can be downloaded as an additional service. These forms are available through a paid subscription.

Copyright Information

EU Helpers does not claim copyright ownership over any government-issued forms made available on our website. These forms are published by the relevant government agencies of their respective countries.

Shipping Policy

We are committed to ensuring that your order is available for download as promptly as possible following your purchase. However, there may be occasional delays due to technical issues or circumstances beyond our control. Where technical issues arise, we will send your order to the email address you provided at the time of registration. Please be aware that once an order has been placed, it cannot be refunded or cancelled.

Warranty Disclaimer

Please note that EU Helpers Overseas Careers provides this site, its materials, and all products on an as-is basis, without any express or implied warranties. We do not guarantee that the site's functions will be uninterrupted or error-free, that defects will be corrected, or that the site or its server is entirely free from harmful or malicious components. We also make no warranty or representation that the materials published on our website are correct, accurate, useful, timely, reliable, or adequate for any particular purpose. Please note that certain jurisdictions do not permit limitations or exclusions on implied warranties, and in such cases, these limitations may not apply to you.

Terms and Conditions Amendments

EU Helpers Overseas Careers reserves the right to amend its Terms and Conditions at any time. By making a purchase of any product from our website, you agree to all terms and conditions as published at the time of purchase. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of Warsaw, Poland.

Data Protection

Our organisation is fully committed to complying with all applicable data protection laws, which require us to ensure that any personal information we hold about you is kept secure and confidential.

  • When used in a lawful, fair, and transparent manner.
  • Used only for legitimate purposes that have been explicitly communicated to you, and collected solely for those stated purposes.
  • Used only for the lawful purposes for which we have specifically informed you and for which it was originally obtained.
  • Kept accurate and regularly updated.
  • Stored safely and securely.

The Type of Information We Collect About You

Personal data refers to any information that is capable of identifying you as a specific individual. This does not include anonymous data from which your identity cannot be determined. Certain categories of sensitive personal data may require additional levels of protection under applicable data protection laws.

We may collect, store, and process the following types of personal information:

  • Full name and title.
  • Residential and mailing addresses.
  • Telephone numbers and email addresses.
  • Date of birth.
  • Gender and marital status.
  • Next of kin and emergency contact details.
  • National Insurance Number, Tax Identification Number, or PESEL number, where applicable.
  • Bank account details.
  • Payroll and salary records.
  • Tax status information.
  • Driving licence details.
  • Information relating to your use of our information and communication systems.

This information is collected strictly for lawful and legitimate purposes, including employment administration, legal compliance, payroll processing, and communication.

How Are Your Personal Details Gathered?

We collect personal information from individuals through various channels, including landing pages, websites, and registration processes.

Terms for Landing Page

We provide free counselling services through our landing pages and websites.

In What Ways Will Your Information Be Used?

We will only use your personal information where we are lawfully permitted to do so. In most circumstances, we will use your personal information in the following situations:

  • Where it is necessary to fulfil our contract with you.
  • Where we are required to do so to comply with a legal obligation.
  • Where the processing is necessary for legitimate interests pursued by us or by a third party, and your interests or fundamental rights do not override those interests.
  • Where you have explicitly given us your consent to do so.

Additionally, although less frequently, we may use your personal information in the following circumstances: where it is necessary to protect the vital interests of another individual; where government officials or public authorities require information, or where it is needed for official or public interest purposes.

As a registered member, you will receive important updates and notifications via WhatsApp.

We may use your personal information in the following circumstances:

All categories of data listed above are necessary for us to fulfil our agreement with you and to comply with applicable law. We may also, at times, use your personal information in furtherance of the legitimate interests of third parties.

  • Accounting and auditing, as well as business management and planning.
  • Making determinations regarding complaints.
  • Forming or terminating a contract.
  • Resolving legal disputes.
  • Meeting obligations related to health and safety.
  • To prevent fraud.
  • To monitor your use of our information and communication systems to ensure compliance with applicable law and our global IT policy.
  • To maintain the security and integrity of our information and network systems, including preventing unauthorised access to our computer systems and electronic communications networks, and protecting against the distribution of malicious software.
  • To conduct analytical reviews to understand and respond to customer needs thoroughly.

The grounds for processing referred to above may overlap in certain circumstances. There may be situations in which sharing your personal information is appropriate and necessary. If you choose not to provide the requested personal data, we may be unable to fulfil the terms of our contract with you or to comply with our legal obligations, including those relating to health, safety, or identity verification.

Change of Directions

We will only use your personal information for the purposes for which it was originally collected, unless we reasonably determine that the new purpose is compatible with the original purpose. If we need to use your data for a different purpose, we will inform you and provide you with the legal justification for doing so. Please note that in certain circumstances, we may be required or permitted by law to process your personal information without your prior knowledge or consent, in accordance with applicable legal provisions.

How Do We Handle Very Sensitive Personal Data?

Higher levels of protection are required for special categories of particularly sensitive personal information. Additional justification is required for collecting, storing, and using this type of data. We may process special categories of personal information in the following circumstances:

  • Only with your express written consent and subject to the satisfaction of specific legal conditions.
  • Where we must fulfil a legal obligation.
  • Where the processing of such information is necessary in the public interest, such as when requested by government authorities or the police.

Less frequently, we may process this type of information where it is necessary to establish, exercise, or defend legal claims; where it is necessary to protect your vital interests or those of another individual, where you are unable to give your consent; or where you have already made the information publicly available.

Principles of the GDPR

Your personal information will only be processed in accordance with the following principles:

  • Lawfulness, fairness, and transparency.
  • Purpose limitation.
  • Data minimisation.
  • Accuracy.
  • Storage limitation.

Integrity and confidentiality. This is the only principle that specifically addresses security. Under the GDPR, personal data must be processed in a manner that ensures appropriate securita, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical and organisational measures. Because technology and organisational best practices are continuously evolving, the GDPR requires organisations to remain current in their steps to protect personal data. Organisations should pseudonymise and encrypt personal data wherever feasible, and explore all other viable methods to enhance data security.

Cookies

Web browsers use cookies — small text files stored on your device — to deliver personalised content and to retain login information and account preferences. When you visit specific pages on the EU Helpers website and subsequently access certain third-party websites, EU Helpers uses cookies and similar technologies, including tracking pixels and web beacons, to collect usage and analytics data that enables us to provide you with our website, software, and services. We also use these technologies to help deliver relevant EU Helpers advertisements to you. Please note that our current products do not comply with Do Not Track browser requests.

Do We Require Approval?

We did not obtain consent to access certain categories of your personal information under our established policy where processing is required to fulfil legal obligations or to protect specific rights. In certain circumstances, we may request your written consent to process sensitive personal data. Where we do so, we will fully disclose the information we require from you and the reason forits requirementd, so that you can make an informed decision as to whether you wish to provide your consent. Your agreement to any further consent requests is not a condition of your relationship with EU Helpers.

Automated Decision-Making

Automated decision-making refers to the process by which decisions about individuals are made using electronic systems and personal data, without direct human involvement. We may,, in certain circumstance,s, make decisionregardingto outsourced processes through automated means, and we will communicate any changes to such practices in writing. We will disclose your personal information to third parties where requireo by applicable law.

Data Protection

We have implemented comprehensive measures to ensure the security of your personal data. We have put in place the necessary technical and organisational security measures to protect your personal information against intentional or accidental loss, alteration, unauthorised disclosure, or access. Access to your personal data is restricted exclusively to employees and agents who have a legitimate need to access it in the course of their roles. All such individuals are subject to a duty of confidentiality and will process your personal information only in accordance with our instructions. If we are required by law to report a suspected data breach, we will notify you and any relevant regulatory authority in accordance with our legal obligations, and we have procedures in place to address any such breach promptly.

Access, Rectification, Erasure, and Limitation Rights

Your Obligation to Notify Us of Changes

The personal data we hold about you must be accurate and kept up to date. Please ensure that you inform us promptly of any changes to your personal information while you are a client of EU Helpers.

Your Rights in Relation to Personal Data

In certain circumstances, you have the following legal rights in relation to the personal data held by EU Helpers:

The right to submit a data subject access request to gain access to your personal data. This enables you to request a copy of the personal data we currently hold about you and to verify that it is being processed accurately and lawfully.

The right to request the correction of any inaccurate personal data we hold about you. This enables you to request that any incomplete or incorrect information be corrected without undue delay.

The right to request the erasure of your personal data. This enables you to request that we delete or otherwise dispose of personal data when there is no compelling legitimate reason for us to continue holding it. This right may also be exercised in conjunction with your right to object to processing.

The right to object to the processing of your personal data where it is being processed on the basis of legitimate interests, whether ours or those of a third party, and where something about your particular circumstances leads you to object to that processing. You also have the right to object where your personal data is being processed for direct marketing purposes.

The right to request a restriction on the processing of your personal data in certain circumstances — for example, where you wish us to verify the accuracy of the data or the legal basis for its processing.

To exercise any of the above rights — including to review, verify, update, or request the deletion of your personal data, to object to processing, or to request the transfer of your personal data to another party — please submit a written request to: office@euhelpers.com.

There Is Generally No Charge

You will not be charged for accessing your personal data or for exercising any of your other data protection rights.

What Would We Require From You?

We may need to ask you to provide specific information to verify your identity and to confirm your entitlement to access the requested information or to exercise any other right. This is a reasonable and necessary security measure to prevent the disclosure of personal data to unauthorised individuals.

The Ability to Revoke Consent

You have the right to withdraw your consent at any time in respect of any processing of your personal data that is being carried out on the basis of your prior consent, except in certain restricted circumstances. To withdraw your consent, please email support@euhelpers.pl. Upon receipt of your withdrawal notification, we will cease to process your personal information for the purpose or purposes to which you had previously consented, unless we have a separate and independent legal basis for continuing to do so.

Data Enquiries

If you have any queries regarding this privacy notice or the manner in which we manage your personal information, please email support@euhelpers.pl

A Modification to This Privacy Statement

We reserve the right to amend this privacy policy at any time. We will also inform you from time to time of how your personal information is being processed in other ways. Please contact us at support@euhelpers.pl for further details. One of our representatives will respond at the earliest opportunity.

Privacy Notice for California Residents

When you visit the EU Helpers website or register for EU Helpers services, this Privacy Notice for California Residents supplements the information contained in the EU Helpers Privacy Policy. It applies solely to visitors, users, and other individuals who reside in the State of California, referred to in this section as consumers. We have adopted this notice in order to comply with the California Consumer Privacy Act of 2018 and all other applicable California privacy laws. All terms defined under the California Consumer Privacy Act carry the same meaning when used in this notice.

Information That We Gather

We collect data that may be used to identify, relate to, describe, reference, or otherwise be associated — directly or indirectly — with a specific consumer or device. This data is referred to as personal information. In particular, throughout the past twelve months, we have collected the following categories of personal data from consumers:

  • Category A — Identifiers: Name and email address.
  • Category I — Professional or employment-related information: Occupation, work experience, and skill sets.
  • Category J — Non-public education information, as defined under the Family Educational Rights and Privacy Act: Education level and the name of the school or university attended.

The sources from which we collect the above categories of personal data are as follows:

  • Directly from our clients or their authorised representatives — for example, from documents submitted by clients in connection with the services they have engaged us to provide.
  • Through our agents or their representatives — for example, through client feedback gathered during the service delivery process.
  • Through the EU Helpers website, both directly and indirectly — for example, through submissions made via our website portal, and through information about website activity that is collected automatically.

The Utilisation of Personal Data

For one or more of the following business purposes, we may use or disclose the personal data we collect:

  • To fulfil your requests for information, products, or services.
  • To send you email notifications, register you for events, and provide you with other communications relating to events, news, or other products or services that may be of interest to you.
  • To fulfil our obligations and uphold our rights under any contracts we have with you, including obligations relating to payment and debt collection.
  • To improve our website and to enhance the quality and relevance of the content we present through it.
  • For analysis, testing, research, and product development purposes.

Sharing of Personal Data

Although we do not disclose or share your personal information with any external parties, we do store it on the following cloud servers: Zoho CRM and HostGator server.

Your Choices and Rights

Consumers who are residents of the State of California have specific rights regarding their personal information under the California Consumer Privacy Act. This section outlines those rights and provides guidance on how to exercise them.

Rights to Specific Information Access and Data Portability

You may request that we provide you with detailed information about how we have collected and used your personal data over the preceding twelve months. Upon receipt and verification of a valid consumer request, we will inform you of the following:

  • The categories of personal data we hold about you.
  • The business or commercial purpose behind the collection of that personal data.
  • The categories of third parties to whom we disclose personal information.
  • The specific pieces of personal data we hold about you, which is also known as a data portability request.

Rights to Request Removal

Subject to any applicable exceptions, you have the right to request that we delete any personal information we hold about you. Upon receipt and verification of a genuine consumer request, we will delete your personal information from our records and will instruct our service providers to do the same, unless retention of that information is required for one or more of the following reasons:

  • To fulfil our contract with you, to complete the transaction for which the personal information was collected, to provide you with the product or service you requested, and to take actions reasonably expected in the context of an ongoing business relationship with you.
  • To identify security incidents, prevent fraudulent, deceptive, or unlawful activity, or to take legal action against those responsible for such activity.
  • To debug our products and systems in order to identify and resolve issues that prevent them from functioning as intended.
  • To exercise the right to freedom of expression, to enable consumers to exercise their right to free speech, or to exercise any other legal right.
  • To comply with the California Electronic Communications Privacy Act.
  • To support public interest or peer-reviewed scientific, historical, archival, or statistical research that complies with all applicable laws and ethical standards, particularly where deletion of the data would render the research impossible or would seriously impair its objectives, and where the client has previously provided informed consent.
  • To enable internal uses that are reasonably consistent with the expectations of consumers given their relationship with us.
  • To fulfil a legal obligation.
  • To use the information for other internal and lawful purposes that are consistent with the context in which it was originally submitted.

Utilising Rights to Access, Data Portability, and Erasure

To exercise your rights to access, data portability, and deletion, please submit a verified consumer request to: support@euhelpers.pl

A verified consumer request may be submitted by you personally, by a person registered with the California Secretary of State who has been formally authorised to act on your behalf, or on behalf of your minor child.

A genuine consumer request for access or data portability may only be submitted once per calendar year. A valid consumer request must provide sufficient details to enable us to reasonably verify that you are the individual whose personal information we hold, or that you are their authorised representative. It must also contain sufficient information about your request to enable us to fully understand, evaluate, and respond to it appropriately.

Where we are unable to verify your identity, confirm your authority to submit the request, or verify that the personal information concerns you specifically, we will be unable to respond to your request or provide you with personal information. You do not need to be registered with us in order to submit a genuine consumer request. Personal information provided in connection with a consumer request will be used solely for the purpose of verifying the identity of the requester.

Reaction Time

We will respond to your deletion request within 24 to 48 hours of receipt and verification.

Modifications to Our Privacy Policy

We reserve the right to modify this privacy statement at any time. The date on which this Privacy Notice was last updated is noted at the bottom of this page. You are encouraged to check the EU Helpers website and this Privacy Notice regularly for updates.

For further details, please contact us at +48 66 540 5352 or by email at support@euhelpers.pl. One of our representatives will respond at the earliest opportunity.

Job Search Services — Important Notice

Our Job Search Service for clients seeking to study or work abroad includes resume writing, LinkedIn profile optimisation, and resume marketing. Please be aware that we do not advertise job vacancies on behalf of overseas employers and do not act as their representatives. It is important to understand that this service does not guarantee employment or university admission, as it is not a placement or recruitment service.

Company Registration Details

EU Helpers — REGON: 527259419 | NIP: 7011180860 | KRS: 0001077333

EU Helpers is supported by qualified Polish legal professionals who ensure that all operations are conducted fairly and in compliance with applicable legal regulations. Services are provided exclusively through our registered centre. EU Helpers' official websites operate across more than five European countries.

Trademark and Legal Protection Notice

Company Name and Logo Protection

The name EU Helpers and its official company logo are legally reserved and protected under Polish intellectual property law. Any unauthorised imitation or reproduction of our name, logo, or branding elements is strictly prohibited.

We have received official confirmation from the Polish government that our company name and logo are protected as intellectual property. Any misuse of our brand identity may result in civil or criminal liability under applicable Polish and European Union law.

Legal Registration Details

Company Name: EU Helpers sp. z o.o. KRS Number: 0001077333 NIP (Tax ID): 7011180860 REGON: 527259419 Registered Address: Equator II, al. Jerozolimskie 96, Warszawa, Poland

You can verify our legal registration through the Polish National Court Register at: https://ekrs.ms.gov.pl

Trademark and Intellectual Property Rights

Our logo and name are protected under Polish and European Union law, as administered by the Polish Patent Office. The relevant legal frameworks include the following:

  • The Industrial Property Law Act of 30 June 2000.
  • The Act on Combating Unfair Competition of 16 April 1993.
  • The Polish Civil Code.

The EU Helpers trademark may be searched and verified through the Polish Patent Office trademark database at: https://ewyszukiwarka.pue.uprp.gov.pl/search/simple-search

Unauthorised Use — Prohibited

The use of the EU Helpers name or logo — including but not limited to use on WhatsApp profiles, websites, documents, advertising materials, or business cards — is strictly prohibited without prior written authorisation from EU Helpers. Action will be taken against any individual or entity engaged in the following:

Using or reproducing our company name or logo without written consent.

Misrepresenting an affiliation, partnership, or association with EU Helpers.

Distributing fake, fraudulent, or misleading content or materials under the EU Helpers brand.

Enforcement and Reporting

We actively monitor digital platforms and third-party usage of our branding. Any suspected misuse may be reported directly to: support@euhelpers.pl

Legal Disclaimer

EU Helpers and its logo are the exclusive intellectual property of EU Helpers Overseas Careers. Unauthorised duplication or reproduction of any EU Helpers brand element is subject to legal action under applicable Polish and European Union law.

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EU Helpers
Equator II, al. Jerozolimskie 96,
Warszawa, Poland
KRS: 0001077333
NIP: 7011180860
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