Refund and Cancellation Policy

EU Helpers does not provide refunds for early service withdrawals under any circumstances.

1. Application of Refund Percentages

Any refund percentages referenced in this policy apply to the total service fee in its entirety, not merely to any partial amount that has been paid to date. These refund percentages are applicable only where the client has paid the complete cost of the service in full and a balance remains eligible under the terms of this policy. Refunds will be issued exclusively to applicants who satisfy the outlined eligibility criteria or who have paid the full service fee in accordance with their agreement with EU Helpers.

2. Advance Registration and Immigration Cap Systems

Immigration rules and eligibility thresholds are occasionally adjusted in anticipation of future changes. In order to comply with cap systems operated by various immigration authorities, clients are permitted to register with EU Helpers in advance, even before their qualifications have been formally recognised by the relevant authority. Clients who register in advance do so in full understanding of and agreement with this process, thereby allowing them to prepare all necessary documentation ahead of any official announcements by immigration authorities. In the event that a client's profile does not satisfy the required criteria following an official announcement, the client may explore alternative immigration pathways available to them.

3. Zero-Tolerance Policy on Chargebacks

EU Helpers operates a strict zero-tolerance policy with respect to chargebacks. Any client who disputes a valid credit card payment made to EU Helpers will be permanently prohibited from accessing or using our services. All outstanding amounts and associated fees will be referred to a collections agency. Where necessary, any unpaid debts may be reported to all applicable credit reporting agencies.

4. Tax Exclusion from Refunds

All invoices issued by EU Helpers will include the applicable EU Helpers consultation fee together with the relevant taxes. In the event that a refund is approved, the reimbursement will apply solely to the consultation fee component of the invoice. Taxes included in the invoice are non-refundable under applicable law and will not form part of any refund amount.

5. Refunds Following Application Rejection

In the event that your visa or immigration application is formally rejected by the relevant Immigration and Visa Authorities, EU Helpers will refund the amount specified in your Agreement. To initiate a refund claim, the client must submit the completed EU Helpers refund claim form along with an official copy of the rejection letter issued by the relevant authority. The refund will be processed and issued within 35 working days from the date on which EU Helpers receives the completed claim form. Clients who fail to include the rejection letter, or who are unable to produce the relevant rejection stamp in their passport, will be ineligible to make a refund claim. Additionally, clients must provide the completed refund request form and a copy of their original payment receipt to EU Helpers. Failure to submit any of these required documents will also result in ineligibility for a refund.

6. Third-Party Delays and External Factors

EU Helpers cannot be held responsible or liable for any delays caused by third-party service providers or external factors beyond our direct control, including but not limited to courier and postal services. Clients are not entitled to claim a refund for any service charges incurred as a result of such third-party or externally caused delays.

7. Non-Refundable Third-Party and Government Fees

EU Helpers is not in a position to provide refunds for any fees or charges paid directly to assessing bodies, immigration authorities, embassies, consulates, or high commissions, in any circumstance where a client's immigration request has been rejected or not approved by the relevant authority. It is important for clients to understand that EU Helpers' service fees cover only the advisory, consulting, and documentation services provided by our organisation. These fees do not include any assessment fees, government application fees, or charges payable to official bodies. Clients are solely responsible for any additional costs that may arise in connection with their application.

8. Chargeback Notification Requirement

Before initiating any chargeback or payment reversal, the client must immediately notify EU Helpers if payment was made via an online card service. This obligation applies equally to payments made through CC Avenue. This requirement must be observed unless the refund provisions expressly stated in the Agreement — and any associated lawful agreements governed by the jurisdiction of Warsaw, Masovian State, Poland — have been strictly and fully adhered to.

9. Net Banking and Credit Card Payment Obligations

Where a client pays via net banking or credit card, the client expressly agrees not to dispute or contest the charge, and not to request a chargeback from their designated bank or financial institution. The client further agrees not to request that their bank cancel, withhold, or reverse any payment made to EU Helpers. In the event that the client's card is lost or misused by a third party, the client must inform their bank that the charge payable to EU Helpers is valid and legitimate, and must not be cancelled or reversed. The client is required to cooperate fully with EU Helpers in any defence, representation, or proceedings before any bank, financial institution, or regulatory authority.

10. Service Charges and Fee Transparency

EU Helpers determines its service charges in accordance with its own internal company standards, independent of prevailing market prices. By registering with EU Helpers, clients confirm their acceptance of these charges. Any complaints regarding the level of service fees raised after the point of registration will not be considered. All fee information is communicated clearly and transparently to the client at the time of registration, ensuring that clients are fully informed before agreeing to proceed.

11. Proof of Sufficient Funds

As part of the immigration application process, the client is required to provide evidence of sufficient funds, the exact amount of which will vary depending on the destination country and the applicable visa category or application method. The client acknowledges that they understand and will comply with all such financial requirements set by the relevant immigration authorities or official immigration bodies. EU Helpers will not be liable to refund any service charges in circumstances where the client fails to demonstrate the required level of funds to the relevant authority. Refund requests for service charges will not be entertained in such cases.

12. Validity of Registration and Written Confirmation

In accordance with the client declaration agreement, any service registration made with EU Helpers for a destination country prior to the agreed commencement date will be deemed invalid. Accordingly, clients may only claim entitlement to fees paid or services rendered after receiving written confirmation from EU Helpers that their registration has been accepted and their case has commenced.

13. Grounds on Which a Refund May Be Considered

A refund may only be issued in cases where the visa application has been rejected, and where that rejection is attributable to one or more of the following specific reasons:

The visa applicant missed their scheduled interview with the relevant consulate or immigration authority.

The applicant failed to comply with the specific requirements and regulations of the consulate or embassy handling their application.

The applicant or a family member included in the application failed to satisfy the mandatory medical examination criteria required during the application process.

The applicant was unable to obtain and provide a valid Police Clearance Certificate within the three-month period required by the relevant immigration authority, resulting in the denial of the application.

The client or their family members were unable to demonstrate proof of sufficient funds required for settlement purposes, causing the case to be unable to proceed.

The applicant or any family member named in the application has a history of violating visa or immigration laws, which has had a direct and adverse impact on the outcome of the application.

The applicant submitted additional documents required by the consulate after the stipulated deadline.

The client was unable to obtain the required language proficiency certificate — such as an IELTS certificate or an equivalent French language test result — as directed by their EU Helpers consultant, resulting in their failure to meet the applicable eligibility criteria.

A refund is available only if the applicant formally withdraws their case within three months of the date of initial registration with EU Helpers.

Where a client has not communicated with their assigned Process Consultant for a continuous period of 30 days or more, the case will be classified as abandoned and will be dealt with accordingly.

14. Application Fees Paid to Visa Authorities

Any application fee paid directly to visa authorities or any other official institution is entirely the responsibility and financial liability of the client. Such fees are not included within EU Helpers' service charges and form no part of the agreed service fee. EU Helpers will not consider or entertain any refund claim in respect of such fees in the event of an application rejection.

15. Document Submission Deadline

EU Helpers is able to manage the preparation and organisation of the client's documentation for submission to the relevant assessment or immigration authority. In order for EU Helpers to carry out this function effectively, the client is required to provide all necessary documents, completed forms, and required information within 30 days of their registration. Where the client fails to meet this deadline, the advisory and consulting fee paid to EU Helpers may not be eligible for reimbursement.

16. Communication Requirements Regarding Visa Office Correspondence

In order to maintain effective communication throughout the application process, the client is required to inform EU Helpers of any correspondence received from the visa office — whether by telephone or in written form — within seven days of receipt. Similarly, the client must notify EU Helpers of any telephone calls or written communication received from the relevant visa bureau within the same seven-day period. This obligation extends to personal visits made by the client to any visa office and to any enquiries made by the client over the telephone. Failure to comply with these communication requirements will mean that no refund is due for any secretarial services already provided by EU Helpers.

17. Interview Attendance Obligations

Clients are required to attend all scheduled interviews and appointments in accordance with the schedule and requirements set by the visa processing agency, and to do so entirely at their own expense. Clients must comply without exception with any instructions or requirements issued by the relevant agency. Failure to attend any scheduled interview or to comply with agency instructions will result in the forfeiture of all secretarial fees paid to EU Helpers. The client is expected to attend every interview as and when required throughout the application process.

18. Rejection Due to Payment Issues

In cases where an application or petition is rejected on the basis of payment-related issues, the applicant will not be entitled to dispute the outcome or seek a refund in connection with such rejection. It is entirely the applicant's responsibility to select an appropriate and reliable payment method for their application.

19. Requests for Additional Documents During Processing

It is understood and agreed by all parties that the submission of an immigration application is not a routine, time-limited, or standardised procedure. The case officer assigned to handle a particular application retains the right to request additional supporting documents at any stage of the process, in keeping with the continuously evolving requirements and norms applicable to immigration proceedings. The submission of such additional documents to the relevant immigration authorities forms a standard and expected part of the process. Refund requests made on the grounds that additional documents were requested during processing will not be accepted.

20. No Refund or Transfer on Withdrawal

In cases where the client chooses to abandon their application or opts to withdraw from the process after having registered with EU Helpers, no refund of the service fee will be issued. Furthermore, EU Helpers will not transfer any fees paid by the withdrawing client to any third party, including friends or family members of the client.

21. Accuracy of Client-Provided Information

The client is solely responsible for providing all required information and documentation — including certified English translations where applicable — in the format requested by EU Helpers and the relevant immigration office. EU Helpers undertakes to provide its services on the basis of the information and documents supplied by the client. However, where the information provided by the client is found to be inaccurate, false, incomplete, or otherwise incorrect, the immigration authorities will not accept or process the application. EU Helpers bears no responsibility whatsoever for any adverse outcome or application rejection that arises as a direct or indirect result of inaccurate information submitted by the client. In such circumstances, no refund will be issued in respect of consulting fees or any government fees paid.

22. Grounds for Service Termination by EU Helpers

EU Helpers reserves the right to terminate or withdraw its services to the client without issuing a refund of the service fee in any of the following circumstances:

Where the client fails to submit all required documents within one month of their registration date, a late submission fee may be applied, and EU Helpers may terminate the engagement.

Where the client engages in any conduct that is intended to damage the reputation of EU Helpers or to disrupt its business operations in any way.

Where the client has failed to respond to communications from EU Helpers — whether by email or telephone — for a continuous period exceeding one month and has effectively withdrawn from the process for personal reasons.

Where EU Helpers has reasonable grounds to believe that a third party who is not the registered client is attempting to make use of the service for their own benefit.

Where the conduct or behaviour of the client is found to obstruct or impede the ability of the assigned consultant to carry out their consulting duties effectively.

23. Compliance with Assessment Requirements

By entering into this Agreement with EU Helpers, the client agrees to comply with all assessment requirements and any decisions issued by the relevant immigration authorities. Where the relevant authority requests it, the client further commits to providing all necessary documentation, including original copies of documents. EU Helpers cannot be held responsible for any failure on the part of the client to produce or submit required documents. Consequently, failure by the client to provide the necessary documentation does not constitute valid grounds for a refund claim.

24. Client Responsibility for Government and Third-Party Fees

The client is solely responsible for the payment of all fees that may be required by government agencies, skill assessment organisations, language testing institutions, and any other relevant bodies. These include, but are not limited to, skill assessment fees, residence permit petition fees, fees associated with taking an acceptable English language test or any other required language test, and fees for medical examinations and health checks. The petition fee paid to any receiving office or immigration authority is entirely non-refundable and non-negotiable, regardless of the outcome of the petition. It is explicitly noted that EU Helpers exercises no control over the final outcome of any application at any stage of the process. The issuance of a favourable decision or assessment rests solely within the prerogative of the relevant authority. EU Helpers has made no representation, guarantee, or promise regarding the outcome or result of the client's anticipated petition.

25. Notification of Changes in Personal Circumstances

Following the submission of the petition and throughout all subsequent proceedings — up to and including the issuance of the Permanent Residence Permit — the client is required to notify EU Helpers promptly of any developments that may affect their application. Such developments include changes of residential or mailing address, new or updated educational or professional qualifications, changes in marital status, changes in employment or employer, the birth of additional children, or any involvement in police investigations or legal proceedings. Failure by the client to provide such notification may affect their case and may confirm that no refund of advisory fees paid to EU Helpers is due.

26. Language Testing Requirements for the Client

The client is required to undertake an acceptable English language test, or such other language test as may be required, and to achieve a minimum score that meets or exceeds the applicable group average across all four assessment categories — listening, reading, writing, and speaking — as required by the issuing authority or assessment body. The client fully understands and acknowledges that their petition cannot be submitted without the required language test results. This requirement applies equally to the client's partner and any dependants who are over the age of 18. No reimbursement of advisory, consulting, or secretarial service fees paid to EU Helpers will be made in the event that the client is unable to pass the required language test.

27. Language Testing Requirements for Dependants

The client is also required to ensure that their spouse or partner, or any dependant included in the application, is in a relationship that is recognised as eligible under the terms applicable to dependent status. Where language testing is required, all such dependants must sit the applicable English or other language test and must achieve the minimum score prescribed in accordance with the Service Level Agreement entered into with EU Helpers.

28. Waiver of Right to Withdraw

By signing or formally acknowledging this Agreement, the client irrevocably waives their right to withdraw from the service at any point during the process, including in cases where their personal circumstances change. Refund requests arising from changes in the client's circumstances will not be considered or entertained. EU Helpers operates with considerable financial investment in delivering its services, and once services have commenced or any portion of the process has been initiated, refund claims cannot be accommodated.

29. Scope of Secretarial and Consulting Fees

The secretarial and consulting fees paid by the client to EU Helpers cover only the services provided by EU Helpers as an advisory and consulting organisation. These fees do not include, and are entirely separate from, any amounts owed to government agencies, language testing companies, or any other third parties. The full scope of services covered by these fees is defined in and governed by the Service Level Agreement entered into separately with the client.

30. Use of Authorised Global Assignees and Additional Fees

Where the client wishes to make use of services provided by an authorised global assignee — including embassies, consulates, language test conducting centres, or health check conducting centres — the client must inform EU Helpers in advance. Any such additional services will attract additional fees payable to EU Helpers, as stipulated in the relevant Service Level Agreement. Online payments made to EU Helpers will not include any fees payable directly to these authorised global assignees, and no portion of any payment made to EU Helpers in connection with such assignee services will be refunded.

31. Acceptance of Processing Timelines

The client formally acknowledges that they have been fully informed of the typical processing times and average wait times applicable to their particular permit class. The client further acknowledges and understands that these processing and wait times are determined entirely at the discretion and convenience of the relevant office or appraisal body. The client fully accepts that no refund of any fees — whether paid on-site or off-site — will be due or payable on account of extended processing periods or delays in the progress of their petition.

32. No Job Guarantee After Permit Approval

EU Helpers has not provided, and does not provide, any assurance, representation, guidance, or undertaking regarding employment or job placement following the approval of a permit or upon the client's arrival in any destination country abroad. No compensation or refund of any advisory, consulting, or secretarial service fees already paid to EU Helpers may be sought on the grounds that EU Helpers did not provide a job guarantee or employment placement service.

33. Limitation of EU Helpers' Liability

In the event of any dispute or claim arising from a client's payment to EU Helpers under the Service Level Agreement, the total liability of EU Helpers — whether monetary or otherwise — shall not exceed, and will be strictly limited to, the amount paid by the client to EU Helpers as advisory, consulting, or secretarial charges as specified in the legally executed Service Level Agreement. No claims beyond this amount will be entertained.

34. Immigration Cap Systems and Permit Limitations

Certain countries operate an annual cap system in relation to the issuance of Green Cards, Permanent Residence Permits, or visas. The approval of such permits is contingent upon the annual cap for that category not having been reached at the time of processing. A client may hold all the required points as assessed by the immigration authorities of the relevant country and may still be refused a Green Card, Permanent Residence Permit, or visa if the applicable annual cap has already been reached. Failure to obtain a permit due to the annual cap limit does not constitute valid grounds for a refund claim. The client is fully aware of and accepts this condition.

35. Refund Processing Timeframe

Where a refund request is reviewed and found to meet the approved terms and conditions of EU Helpers and the provisions of the relevant service agreement, the refund will be processed within 15 to 30 working days from the date on which the request is approved.

36. Scope of Service Fee

The service fee stated in the client's agreement covers the full service as specified at the time of registration, and applies solely to the individual client named in that agreement. Any extension of services to include family members or children of the client is entirely at the discretion of the client and constitutes a separate arrangement. EU Helpers will not be held liable for any misunderstanding in this regard.

37. Full Disclosure of Legal and Criminal History

The client is required to disclose fully and honestly to EU Helpers all details relating to any existing or past instances of wrongdoing, criminal conviction, or insolvency — whether relating to the client personally or to any dependants. Where such information is withheld and subsequently discovered at any point during the process, no reimbursement of any funds paid to EU Helpers will be made.

38. Confidentiality and Data Protection

EU Helpers is committed to protecting the confidentiality and privacy of its clients. In fulfilment of this commitment, EU Helpers takes all reasonable and appropriate precautions to protect the personal information it collects from misuse, loss, and unauthorised access, modification, or disclosure. EU Helpers may use and disclose personal information relating to the client — and, where applicable, the client's family members — for the purposes for which it was originally collected, for reasonably anticipated secondary purposes directly linked to those primary purposes, and in other circumstances permitted under applicable privacy legislation.

EU Helpers may disclose client personal information for the following purposes:

• To conduct and operate our business activities.
• To manage and administer our services.
• To market and promote our services to prospective and existing clients.
• To communicate effectively with our clients throughout the engagement.
• To fulfil our legal and regulatory obligations.
• To assist in the ongoing organisation, improvement, and development of our services.

General Terms and Conditions

Any fees paid to EU Helpers are for the specific services described and listed on the EU Helpers website. Unless expressly stated otherwise, all fees are denominated in Euros and Polish Zloty. All applicable service fees and associated taxes must be paid by the client using one of the recognised payment methods accepted by EU Helpers.

EU Helpers is not affiliated with, connected to, or endorsed by any government agency, official body, or embassy. EU Helpers is a private limited company and does not hold the authority to issue any visa, permit, or official travel document. The role of EU Helpers is limited exclusively to providing guidance, advisory support, and assistance to individuals seeking to relocate or apply for residency in a specific country. All applications remain subject to the final decision and approval of the relevant government ministries and immigration authorities in the applicable country.

All client agreements entered into with EU Helpers are founded upon the principles of trust, transparency, and security. Every term, condition, and obligation is set out clearly and explicitly. Nothing within these terms and conditions is concealed or ambiguous.

The client acknowledges and accepts that EU Helpers does not recommend, direct, or compel the client to choose any particular service, product, or course of action. Any decision to proceed with a specific service or product is made entirely at the client's own discretion and on their own initiative. EU Helpers shall not be held responsible for any assumption made by the client that a particular service or product has been recommended as a company decision.

EU Helpers markets its full range of products and services and provides all clients with clear, comprehensive information regarding the available options — without applying any external pressure or undue influence to encourage the selection of any particular service or product.

The client confirms that they have read the above terms and conditions in their entirety, that they fully understand and agree to them, and that they commit to abiding by all the terms and conditions of this Agreement as evidenced by their signature or formal acknowledgement.

Governing Law and Jurisdiction

This Agreement is entered into with EU Helpers, operating in accordance with the laws of the Republic of Poland, with its registered office located in Warsaw, Poland. The validity, terms, and performance of this Agreement shall be governed by the laws of the Government of Poland and the Masovian State Government. The courts of Warsaw shall hold exclusive jurisdiction over any dispute arising between EU Helpers and any individual in connection with any matter relating to EU Helpers or this Agreement.

Force Majeure

EU Helpers shall not be held responsible or liable for any failure or delay in performing its obligations under this Agreement where such failure or delay is directly or indirectly caused by events or circumstances beyond its reasonable control. Such events include, but are not limited to, industrial strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear incidents, natural disasters, acts of God, outbreaks of disease, epidemics, pandemics, and the interruption, loss, or malfunction of utility services. In such circumstances, EU Helpers will take all reasonable steps to resume the provision of services as soon as practicably possible. The client's file will be placed on hold or deferred until the matter is resolved. Where EU Helpers determines at any point that the client is ineligible to proceed with their application, no refund will be issued, as services will already have been initiated.

Chargeback Agreement

The client acknowledges and accepts that EU Helpers deploys staff, resources, and operational infrastructure to deliver services to the client, and does so at substantial cost. Regardless of the outcome of the client's application or petition, the client agrees not to seek a refund of any fees paid to EU Helpers, except to the extent expressly specified in this Agreement. The client further agrees and confirms their full understanding of the deliverables included in the service they have registered for, and as a result, agrees not to initiate a chargeback in respect of any card payment made to EU Helpers.

Job Search Services — Important Notice

EU Helpers' Job Search Service for clients seeking employment abroad includes resume writing, LinkedIn profile optimisation, and resume marketing support. EU Helpers does not advertise job vacancies on behalf of overseas employers and does not act as a representative of any employer. This service does not guarantee employment or admission to any educational institution, as it is not a recruitment, placement, or admission service.

Company Registration Details

EU Helpers REGON: 527259419  | NIP: 7011180860 | KRS: 0001077333

EU Helpers is supported by qualified Polish legal professionals who ensure that all operations are conducted fairly and in compliance with applicable legal regulations. Services are provided exclusively at our registered centre. EU Helpers' official websites operate across more than five European countries.

Contact EU Helpers

For any queries regarding this policy or to initiate a refund request, please contact our client support team using the details below. A member of our team will respond at the earliest opportunity.

Telephone: +48 66 540 5352 Email: support@euhelpers.pl Office Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)

Last updated: May 2026