Refund Policy
- EU Helpers does not offer refunds if you stop the service early, no matter what the reason is.
- The refund percentage applies to the full service fee (not just what you paid so far). You must pay the full service fee with no pending balance to qualify for a refund.
- Sometimes immigration rules change. To be safe, clients are allowed to register in advance even before their qualifications are confirmed. Clients agree to register early to avoid issues later. If a client's profile doesn’t match the new rules after they are announced, they can choose other options.
- EU Helpers has a strict “no chargeback” rule. If a client disputes a valid card payment, they will be banned permanently. Any unpaid amount will be sent to collections and may be reported to credit agencies.
- Bills from EU Helpers will show consultation charges and applicable tax. Refunds, if any, only apply to the consultation fee—not the tax.
- If immigration or visa authorities reject your application, EU Helpers will refund the amount mentioned in your agreement. You must submit a refund form and the rejection letter/stamp. Without these, no refund is possible. Refunds take up to 35 working days.
- We are not responsible for delays caused by third-party services like couriers. No refund is given for these service charges.
- EU Helpers does not refund any payments made to government bodies, immigration authorities, or embassies—even if your visa is rejected. Our fees only cover our consultancy service.
- If you paid through an online card platform like CC Avenue, you must inform EU Helpers before asking for a chargeback or reversing the payment. Legal refund procedures as per Warsaw, Poland must be followed.
- When paying by card or net banking, you agree not to dispute or cancel the payment. If your card is lost or misused, tell your bank not to block the payment to EU Helpers. You must support EU Helpers if any dispute arises.
- Our service fee is based on our internal pricing, not the market. Once you register and accept the charges, you can’t complain later.
- You must prove that you have enough funds as required by immigration rules. If you fail to do so, no refund will be given.
- Any registration done before the agreed date is not valid. You can’t claim services or refunds for those. Only confirmed registrations are accepted.
- Refunds will not be issued if:
- You miss your interview.
- You don't follow embassy rules properly.
- You or your family fail medical checks.
- You fail to give a valid police clearance within 3 months.
- You don’t show enough settlement funds.
- You or your family have violated visa rules in the past.
- You submit documents late.
- You do not submit required language test scores (IELTS, French, etc.).
- You cancel your application after 3 months from registration.
- You don’t respond for 30 days—your case will be closed with no refund.
- Visa application fees paid to authorities are your responsibility. They are not part of EU Helpers' fees and are non-refundable.
- If you don’t submit all required documents within 30 days, you might not be eligible for a refund.
- You must inform EU Helpers within 7 days if you receive any communication from the visa office. This includes calls, letters, emails, or visits. Not doing this means no refund will be given.
- You must attend all scheduled interviews at your own cost. If you fail to attend or follow instructions, you will not get a refund for secretarial services.
- If your petition is rejected due to unpaid fees, it is not our responsibility. Make sure you use a valid payment method.
- The immigration process can be unpredictable and not always time-bound. Authorities may ask for extra documents at any time. No refunds will be given in such cases.
- If you withdraw after signing up or stop responding, you are not eligible for a refund or transfer of fees.
- You must submit all documents (in English, if required) in the correct format. If wrong or incomplete information leads to visa rejection, EU Helpers is not responsible. No refund will be issued.
- EU Helpers can cancel your service without refund if:
- You don’t submit required documents within 1 month.
- You damage the company’s image or try to disrupt its work.
- You stop replying for more than a month.
- Someone else tries to misuse your account.
- Your behaviour makes it hard for consultants to help you.
- By signing the agreement, you agree to provide original documents if needed and follow all instructions. Not doing so is not a valid reason for a refund.
- You must pay all additional costs to other agencies—like skills tests, language tests, health exams, etc. These fees are non-refundable.
- Even if your application is rejected, EU Helpers is not responsible. No one can guarantee approval. Refunds cannot be claimed for rejections.
- You must inform EU Helpers of any change in your status (like address, job, marriage, kids, criminal cases, etc.) during the process. If you don’t, no refund will be given.
- You must take and pass the required language tests (like IELTS) as per the country’s immigration rules. If you or your dependents fail to do so, no refund will be issued.
- If your spouse or dependents also need to take language tests, they must do so as required. EU Helpers will not refund if they fail to meet these requirements.
- Once you accept the agreement and sign up, you can’t cancel because of a personal situation. The fee is non-refundable once any part of the process starts.
- Secretarial fees only cover services by EU Helpers. They do not include government or test fees.
- If you want EU Helpers to help you with other services (like test centres, embassies, etc.), extra charges may apply. These payments are non-refundable.
- You agree that visa processing time depends entirely on immigration offices. Delays do not qualify you for a refund.
- EU Helpers does not promise you a job after getting a visa. No refund will be given if you don’t get a job abroad.
- If there is a dispute about payments made, the maximum liability of EU Helpers is only the consultancy service fee—not more.
- Some countries have yearly caps for visa approval. Even if you meet the criteria, your application may be rejected if the quota is full. No refund is possible in such cases.
- If your refund is approved, the processing time is 15–30 working days.
- The service fee is only for one individual’s request. Any assumption that it includes services for family is not valid unless mentioned clearly.
- You must inform us of any past or current legal issues, criminal records, or bankruptcy. If you hide this and it’s discovered later, no refund will be given.
- EU Helpers respect your privacy and take steps to protect your personal data. We use your data to:
- Run our services,
- Communicate with you,
- Promote our services,
- Meet legal obligations.
- All service fees must be paid in euro or Polish zloty through approved payment methods.
- EU Helpers is not connected to any government office. We are a private consultancy, and we do not issue permits. Final approval is up to the immigration authorities.
- Our terms are clear, and nothing is hidden. You make your service choice freely. EU Helpers only explains the options—it’s your personal decision to choose any product or service.
- You agree to follow these terms and conditions by signing or accepting this agreement.
- EU Helpers is based in Warsaw, Poland. All legal matters are governed by the laws of Poland and will be handled in Warsaw courts.
- EU Helpers is not responsible for delays or failures caused by events outside its control—like strikes, war, disasters, pandemics, etc. Services will be resumed as soon as possible, but if you’re found ineligible after starting the service, no refund will be given.
- You understand that EU Helpers will spend time, money, and staff resources to work on your case. Even if your visa is rejected, you cannot ask for a refund beyond what’s clearly allowed in the agreement.
- Card payments are final. If you agreed to the service and paid by card, you cannot initiate a chargeback later.
- For more help, contact us at +48 66 540 5352 or email us at support@euhelpers.pl. One of our team members will get back to you.
- Note: Our Study Abroad Job Search Service includes CV writing, LinkedIn help, and profile marketing. We do not provide jobs or university admissions. It is not a recruitment service. #Our REGION: 527259419, NIP: 7011180860, KRS:0001077333, is supported by Polish lawyers who ensure fairness and compliance with legal regulations.
- Our legal operations in Poland are backed by Polish lawyers.